التعليمات
How can I place an order on your website?
To place an order, simply browse our collection, select the desired item, choose the size, color, and quantity, and then click the "Add to Cart" button. Follow the checkout process to finalize your purchase.
What payment methods do you accept?
We accept various payment methods, including Visa, Mastercard, And American Express, tabby, to ensure a convenient and secure shopping experience. It is important to note that the billing address used for the payment method must match the address that is registered with the payment method being used.
How long does delivery take?
Delivery times vary depending on your location within the UAE. Generally, orders are processed and dispatched within 2-3 business days. You can find more information about estimated delivery times during the checkout process.
Is there a return policy for products?
Yes, we have a return policy that allows you to return products within 14 days of receiving them, provided they are in their original condition with all tags attached. Please refer to our Returns & Refunds page for detailed information on the process.
Can I exchange a product for a different size or color?
Certainly. If you receive a product and it doesn't fit or you'd prefer a different color, you can exchange it within 14 days. Refer to our Exchange Policy for step-by-step guidance.
Do you offer international shipping?
Yes, we ship across the world.
Are the products genuine and authentic?
Yes, all our products are guaranteed to be genuine and authentic luxury items. We source our products from authorized distributors.
How do I track my order?
Once your order is dispatched, you will receive a tracking number and a link to track your shipment's status in real-time.
Do you offer gift wrapping services?
Our, products comes with wrapping and premium boxing and packaging.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team @ +97144341406 or email us at zilli.dubaimall@binhendi.com within 4 days of receiving the order. We will guide you through the return and replacement process.
How can I contact your customer support?
You can reach our customer support team via email at zilli.dubaimall@binhendi.com
or through our Contact Us page on the website. We're here to assist you with any inquiries or concerns.
Do you offer gift wrapping services?
Our products come with wrapping and premium boxing and packaging.