Returns and Refund Policy

Return and Refund Policy

At Zilli Dubai, your satisfaction is our priority. We want you to enjoy a seamless shopping experience, and we're committed to offering a straightforward return and refund process. Please read our policy below for all the details:

Eligibility for Returns:

Returns are accepted within 30 days from the date of delivery.

The item must be unused, in its original packaging, with all tags and labels intact.

Certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged upon receipt.

Items marked as "Final Sale" or "Non-Returnable" are not eligible for return.

Return Process:

Contact our customer support team at customercare@zillidubai.com. within 30 days of receiving your order to initiate the return process.

Our team will help you on the process and will assign the delivery partner to collect the items at the shipping address. The item must be unused, in its original packaging, with all tags and labels intact.

Once we receive and inspect the returned item, we will process your return and notify you via email.

Refund Options:

Refunds will be issued using the original payment method used for the purchase.

Please allow 9-10 business days for the refund to be processed and appear in your account after the return is received and inspected.

Exchanges:

If you receive a product and it doesn't fit or you'd prefer a different color, you can exchange it within 30 days. Refer to our Return  Policy for step-by-step guidance

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us at customercare@zillidubai.com within 4 days of receiving your order. We will arrange for a return or replacement at no additional cost to you.

For any additional assistance or inquiries about our return and refund policy, please don't hesitate to contact our customer support team at customercare@zillidubai.com