Shipping Policy

Explore Zilli Dubai's Shipping Policy to gain insights into our shipping methods, delivery timelines, and order tracking procedures. Our primary goal is to offer swift and dependable shipping services that ensure your purchases reach you securely and punctually. Please read through our comprehensive Shipping Policy for all the information you need regarding shipping and delivery.

 

Shipping Methods

We utilize a range of reputable carriers to offer you reliable shipping options. Depending on your location and preferences, you can choose from standard or express shipping during the checkout process.

 

Delivery Timeframes:

Estimated delivery times are as follows:

Within the UAE: Typically, deliveries are made within 2-3 days.

Outside the UAE: Deliveries to international locations usually take around 6 days.

 

Order and Shipping Date:

Please note the distinction between the order date and the shipping date:

Order Date: This is the date when you receive the order confirmation email after placing your order.

Shipping Date: This is the date when your items are dispatched from our warehouse and handed over to the designated carrier.

Order Tracking: Once your order leaves our warehouse, you will receive a shipping confirmation email. This email will include a tracking number assigned by the carrier. You can use this number on the carrier's website to monitor your package's delivery progress.

Carrier Communication and Timing: While some carriers may choose to contact you before delivery, it's important to note that they are not obligated to do so. Additionally, carriers might not provide a specific delivery time.

Undeliverable Packages: In the event that a package cannot be delivered due to inaccurate shipping information provided by the customer, failed delivery attempts, or other reasons, we will contact you to resolve the issue and arrange for re-delivery if necessary.

Customs and Duties: For international orders, customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

Returns Due to Shipping Issues:

If your order arrives damaged or if there are any shipping-related issues, please refer to our Returns and Refunds Policy for guidance on how to proceed.

Should you have any further questions or need assistance, please don't hesitate to contact our customer support team at customercare@zillidubai.com Your satisfaction is important to us, and we are committed to ensuring a seamless shopping experience for you.