1. When will my order be delivered?
    Orders once placed and confirmed are usually processed in the same day and the delivery is carried out within (3 days) in the UAE, and within (6 days) outside of the UAE.

  2. Does the order date differ from the shipping date?
    The order date refers to the date on which you receive the order confirmation email, whereas the shipping date refers to the date on which the goods were dispatched from our warehouse and handed over to the carrier.

  3. How can I track the delivery status?
    As soon as the order is dispatched from our warehouse, you will be sent a shipping confirmation email which will include the courier's tracking number. You may use this number on the courier's website to track delivery of your package.

  4. Will the carrier contact me before the delivery?
    Though it may occur, carriers are not obligated to contact you before delivery nor to precise a specific delivery time.